Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.

Support Policy


_Presale questions

Google Maps not Working with UberMenu enabled Google Maps may not load correctly when you have the UberMenu plugin activated. In order to solve the issue, go to Appearance -> UberMenu -> General Settings (Assets) and unche ...

Bundled Plugins License & Activation Questions When a premium plugin is included for free with a WordPress Theme you can use the plugin without any issues. The plugins are fully functional even though you don't get a plugin purchase code for activation.&nbs ...