Support Information

We have finally moved to the new Help Desk at https://themerex.net/support/ in 2021.

Could you please submit all the new questions there. This requires you to sign in first.

Thank you for understanding!


Support Policy

Okay
  Print

Gardenia | WordPress Theme

How to enable Visual Composer on custom post types (team, services etc) In order to enable Visual Composer on custom post type pages, please navigate to Visual Composer -> Role Manager menu and select "Custom" post types as shown on the screenshot:

Fatal error: Call to undefined function mb_strtolower() in.. If you get the following error after activating the theme " Fatal error: Call to undefined function mb_strtolower() in..", mbstring PHP function is missing in your server configuration. Please contact your h ...

How to solve "Fatal error: Allowed memory size of xx bytes exhausted (tried to allocate xx bytes)". You can increase memory_limit on your server in several ways (back up any files you edit to be able to restore them):1. Try adding this line to your wp-config.php file:define('WP_MEMORY_LIMIT', '128M');2. If you have access t ...

How to activate standard VC shortcodes (Single image) When you are using WPBakery Visual Composer plugin with our themes, some default VC shortcodes are removed and/or replaced by custom ones with the extended features. Here is the example how to activate the standard VC ...

Blogger Shortcode ThemeREX Blogger is a custom shortcode for Visual Composer, which can output a blog post section anywhere on your site. It's available under the ThemeREX tab, when adding a new visual composer element. The shortcode can p ...

How to Create Webfont Kits Using Font Squirrel Generator When adding a custom font to a theme, we need to generate a webfont kit, which would contain font source files and a stylesheet with @font-face rules. The easiest way to create it is by using an online generator. In this tut ...

"The link you followed has expired" when I try to install the theme If you are uploading the theme to Wordpress, but get a message that says ""The link you followed has expired"" most likely your web server is configured with PHP settings that are too low to allow the theme ZIP file to upload ...

How to add a new (custom) social icon In order to add another social icon in your Gardenia theme, you should do the following (e.g. Pinterest):  1. Open wp-contentthemesgardeniablogtheme-optionstheme.options.php file in the text editor, such as&nb ...

Theme options are lost after the the child theme activation. In case you activated the child theme after dummy data installation, some theme options will be lost (That was the requirement of the Themeforest team). In order to disable this behavior, please open wp-content / th ...

How to translate "Home" in breadcrumbs "Home" text in breadcrumbs can be translated using theme language files located in theme_name/languages folder using Poedit software (free at https://poedit.net/download).  Alternatively, the text can be translat ...

How to Manage the Widget Areas Our themes support 7 widget areas where you can place your content, which includes: HeaderSidebarAbove the pageAbove the contentBelow the contentBelow the pageFooter Here's how they look like on a webpage: How to Place a ...

How to set up Wordpress Social login plugin This article will guide you how to set up Wordpress Social login plugin with our theme. You can download the plugin here: wordpress.org/plugins/wordpress-social-login/ In order to make this plugin to work, you should re ...

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.." Google maps has changed the standard plan policy on June 22, 2016 requiring the API key to make the map work: https://googlegeodevelopers.blogspot.com.au/2016/06/building-for-scale-updates-to-google.html This featur ...

How to Add/Remove Sticky Menu Sticky menu is a feature that lets your header stick to the top of the page while scrolling. In order to enable/disable the sticky header you need to: Determine which header layout you're currently using (in Customizer -> ...

How to edit/translate "All posts" page title. Page title "All Posts" can be changed either in language file in theme_name/languages folder using Poedit software or directly in  wp-content/themes/theme_name/fw/core/type.post.php file (support.post.php),  line 35 ...

How to add Team member/team group pages and other post types to the menu.  In case you want to add team member or team group pages to the menu but do not see this option in Appearance ->Menus, please open "Screen Options" in the top right corner of the page and select the options you need. ...