Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.

Support Policy


Wise Move - Moving and Storage Services

How to Manage the Widget Areas Our themes support 7 widget areas where you can place your content, which includes: HeaderSidebarAbove the pageAbove the contentBelow the contentBelow the pageFooter Here's how they look like on a webpage: How to Place a ...

How to Add/Remove Sticky Menu Sticky menu is a feature that lets your header stick to the top of the page while scrolling. In order to enable/disable the sticky header you need to: Determine which header layout you're currently using (in Customizer -> ...

Blogger Shortcode ThemeREX Blogger is a custom shortcode for Visual Composer, which can output a blog post section anywhere on your site. It's available under the ThemeREX tab, when adding a new visual composer element. The shortcode can p ...

FTP details are requested when installing the theme/plugin. The issue is connected with file permissions/ownership.  Please edit wp-config.php file and add the following lines: define('FS_METHOD', 'direct'); define('FS_CHMOD_DIR', 0770); define('FS_CHMOD_FILE', 0660); The ...