Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


Support Policy

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Personal Gym Trainer - Nutrition Coach Theme

How to translate the theme using .pot language file. We recommend using Poedit software for translation-related purposes. To translate the theme to your language, please follow these steps: Download and install Poedit software. Navigate to the the ...

How to Add a Google Font to the theme list. Navigate to wp-content/themes/theme_name/fw/core/core.lists.php file. You will see the list of all fonts available: In order to add the new font, duplicate one of the default font strings, for example 'Advent Pro' => a ...

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.." Google maps has changed the standard plan policy on June 22, 2016 requiring the API key to make the map work: https://googlegeodevelopers.blogspot.com.au/2016/06/building-for-scale-updates-to-google.html This featur ...

Theme options are lost after the the child theme activation. In case you activated the child theme after dummy data installation, some theme options will be lost (That was the requirement of the Themeforest team). In order to disable this behavior, please open wp-content / th ...