Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


Support Policy

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ROOM | Interior Design Blog - Furniture Shop

Fatal error: Call to undefined function mb_strtolower() in.. If you get the following error after activating the theme " Fatal error: Call to undefined function mb_strtolower() in..", mbstring PHP function is missing in your server configuration. Please contact your h ...

How to translate the theme using .pot language file. We recommend using Poedit software for translation-related purposes. To translate the theme to your language, please follow these steps: Download and install Poedit software. Navigate to the the ...

How to manage Hot Spots on post images. This article shows how to manage hot spots on post images:Please navigate to Posts in your Wordpress dashboard, select the post, unfold 'Hot Spots' section on the right: You need to specify the hot spot's position (in ...

Adding a new social icon In order to add a new social icon in the header, please open room/theme-options/theme.options.php file and add the following code on line 170: array( 'icon' => 'icon-instagramm', 'url' => ''), Here is the scree ...

How to Manage Theme Fonts. The theme fonts can be changed in room/theme-options/theme.options.php file, lines 217-245.  In order to upload custom fonts, please use room/css/font-face directory.

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.." Google maps service has changed the standard plan policy on June 22, 2016 requiring the API key to make the map work: https://goo.gl/D9HE9U This feature has been integrated into each theme update. So the steps below ...