Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.

Support Policy


m2 | HTML Template

How to add Team member/team group pages and other post types to the menu.  In case you want to add team member or team group pages to the menu but do not see this option in Appearance ->Menus, please open "Screen Options" in the top right corner of the page and select the options you need. ...

How to add the Google Map API in the HTML theme Google Maps have recently changed their policy and API key is now required to make the map work. 1. Generate the API key following this link ...

How to solve "Fatal error: Allowed memory size of xx bytes exhausted (tried to allocate xx bytes)". You can increase memory_limit on your server in several ways (back up any files you edit to be able to restore them):1. Try adding this line to your wp-config.php file:define('WP_MEMORY_LIMIT', '128M');2. If you have access t ...