Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


Support Policy

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Articles

  Article Categories

2 Articles _Presale questions

Google Maps not Working with UberMenu enabled

Bundled Plugins License & Activation Questions

2 Articles 69 Clothing | Brand Store & Fashion Boutique

How to set up Google Maps without API key

FTP details are requested when installing the theme/plugin.

2 Articles A.Williams | Personal Assistant & Administrative Services

FTP details are requested when installing the theme/plugin.

How to set up Google Maps without API key

1 Article Adviser | HTML Themplate

How to add the Google Map API in the HTML theme

12 Articles Adviser | WordPress Theme

Theme options are lost after the the child theme activation.

How to set up Wordpress Social login plugin

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

+9 more

1 Article Alhambra Islamic Centre WP Theme + RTL

How to set up Google Maps without API key

1 Article Antverp | Insurance & Financial Advising

How to set up Google Maps without API key

1 Article AppGeeks | Web Studio

How to set up Google Maps without API key

4 Articles Au-Pair, Babysitting Nanny Agency Theme

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

Theme options are lost after the the child theme activation.

How to translate the theme using .pot language file.

+1 more

2 Articles Basil Cooking Classes and Workshops

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

How to Add a Google Font to the theme list.

11 Articles Beauty, Hair - Spa Salon | Wordpress Theme

How to activate standard VC shortcodes (Single image)

Fatal error: Call to undefined function mb_strtolower() in..

How to enable Visual Composer on custom post types (team, services etc)

+8 more

1 Article Beauty, Hair Spa Salon | HTML Template

How to add the Google Map API in the HTML theme

2 Articles Best Deals | Property Sales - Rental Site Template

How to add the Google Map API in the HTML theme

Theme options are lost after the the child theme activation.

15 Articles Best Deals | WordPress Theme

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

How to manage property details in Best Deals theme.

Are You Sure You Want To Do This? - when I try to install the theme

+12 more

1 Article Cindy J | HTML

How to add the Google Map API in the HTML theme

12 Articles Cindy J | Personal Creative Portfolio, Blog and CV

Theme options are lost after the the child theme activation.

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

Fatal error: Call to undefined function mb_strtolower() in..

+9 more

3 Articles City Hostel - Travel Hotel Booking Theme

Blogger Shortcode

How to Manage the Widget Areas

How to Add/Remove Sticky Menu

11 Articles Daily Observer - Magazine, Review - News Portal

How to enable Visual Composer on custom post types (team, services etc)

How to translate the theme using .pot language file.

Theme options are lost after the the child theme activation.

+8 more

4 Articles Custom Made | Jewelry Manufacturer and Store

Blogger Shortcode

How to Add/Remove Sticky Menu

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

+1 more

2 Articles Edema | Wellness & Spa WordPress Theme

FTP details are requested when installing the theme/plugin.

How to set up Google Maps without API key

16 Articles Estate - Property Sales - Rental Theme

Theme options are lost after the the child theme activation.

How to change Google map pin location

How to set up Wordpress Social login plugin

+13 more

2 Articles Estate | Property Sales - Rental Site Template

How to add the Google Map API in the HTML theme

FTP details are requested when installing the theme/plugin.

2 Articles Finance - Accounting Tax Help WP Theme

FTP details are requested when installing the theme/plugin.

How to set up Google Maps without API key

14 Articles Food - Drink | WordPress Theme

How to edit/translate "All posts" page title.

How to set up Wordpress Social login plugin

Are You Sure You Want To Do This? - when I try to install the theme

+11 more

15 Articles Gardenia | WordPress Theme

How to translate "Home" in breadcrumbs

Blogger Shortcode

Are You Sure You Want To Do This? - when I try to install the theme

+12 more

10 Articles Global Build | WordPress Theme

Fatal error: Call to undefined function mb_strtolower() in..

Theme options are lost after the the child theme activation.

How to solve "Fatal error: Allowed memory size of xx bytes exhausted (tried to allocate xx bytes)".

+7 more

10 Articles Golf Club - Sports - Events WordPress Theme

How to activate standard VC shortcodes (Single image)

How to translate "Home" in breadcrumbs

Fatal error: Call to undefined function mb_strtolower() in..

+7 more

1 Article Golf Club | HTML

How to add the Google Map API in the HTML theme

3 Articles Good Wine Wine House, Winery Wine Shop

How to Add/Remove Sticky Menu

Blogger Shortcode

How to Manage the Widget Areas

2 Articles Gravity Interior Design Furniture Store

How to Manage the Widget Areas

How to Add/Remove Sticky Menu

1 Article GYM | HTML Themplate

How to add the Google Map API in the HTML theme

3 Articles GYM | Sports Clothing - Equipment Store

Theme options are lost after the the child theme activation.

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

How to translate the theme using .pot language file.

12 Articles GYM | WordPress Theme

How to translate the theme using .pot language file.

How to edit/translate "All posts" page title.

How to enable Visual Composer on custom post types (team, services etc)

+9 more

2 Articles Hampton Home Design and House Renovation

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

How to Add a Google Font to the theme list.

1 Article Healthy Living Blog with Online Store

How to set up Google Maps without API key

5 Articles Holistic Center and Wellness and Spa

ThemeREX Services Shortcode

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

How to Add/Remove Sticky Menu

+2 more

2 Articles HR Advisor | Human Resources - Business Consulting

Theme options are lost after the the child theme activation.

How to translate the theme using .pot language file.

1 Article Jude | Nail Bar & Beauty Salon WordPress Theme

How to set up Google Maps without API key

11 Articles Kids Care | WordPress Theme

How to solve "Fatal error: Allowed memory size of xx bytes exhausted (tried to allocate xx bytes)".

Theme options are lost after the the child theme activation.

How to enable Visual Composer on custom post types (team, services etc)

+8 more

1 Article KidsCare | HTML Template

How to add the Google Map API in the HTML theme

1 Article Kryptex | Cryptocurrency & Mining WP Theme

How to set up Google Maps without API key

1 Article Laundry City | Dry Cleaning Laundry Service

FTP details are requested when installing the theme/plugin.

2 Articles Let's Play Hockey School Sport Theme

How to Manage the Widget Areas

How to Add/Remove Sticky Menu

3 Articles Little Birdies Multipurpose Children WP Theme

Blogger Shortcode

How to Add/Remove Sticky Menu

How to Manage the Widget Areas

1 Article m2 | Construction Equipments and Building Tools Store

Theme options are lost after the the child theme activation.

3 Articles m2 | HTML Template

How to add Team member/team group pages and other post types to the menu.

How to add the Google Map API in the HTML theme

How to solve "Fatal error: Allowed memory size of xx bytes exhausted (tried to allocate xx bytes)".

10 Articles m2 | WordPress Theme

Theme options are lost after the the child theme activation.

Are You Sure You Want To Do This? - when I try to install the theme

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

+7 more

15 Articles Mods | WordPress Theme

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

How to solve "Fatal error: Allowed memory size of xx bytes exhausted (tried to allocate xx bytes)".

How to enable Visual Composer on custom post types (team, services etc)

+12 more

3 Articles Mounthood | Ski - Snowboard School

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

Theme options are lost after the the child theme activation.

How to translate the theme using .pot language file.

2 Articles MyAdmin - Bootstrap Admin Template

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

How to add the Google Map API in the HTML theme

12 Articles New Life - Church - Religion WordPress Theme

How to translate "Home" in breadcrumbs

How to Change the Icons on Contacts page

How to edit/translate "All posts" page title.

+9 more

1 Article Niobe | Gym Trainer & Nutrition Coach WP Theme

How to set up Google Maps without API key

8 Articles Nirvana Yoga Studio and Fitness Club

How to Add a New Font

How to Add a New Font

ThemeREX Services Shortcode

+5 more

10 Articles Online University | WordPress Theme

How to activate standard VC shortcodes (Single image)

How to edit/translate "All posts" page title.

How to translate the theme using .pot language file.

+7 more

3 Articles Organic Food - Eco Products Site Template

Fatal error: Call to undefined function mb_strtolower() in..

Theme options are lost after the the child theme activation.

How to add the Google Map API in the HTML theme

13 Articles Organic Store - Organic Food - Eco Products Theme

Theme options are lost after the the child theme activation.

How to activate standard VC shortcodes (Single image)

How to edit/translate "All posts" page title.

+10 more

4 Articles Personal Gym Trainer - Nutrition Coach Theme

How to translate the theme using .pot language file.

Theme options are lost after the the child theme activation.

How to Add a Google Font to the theme list.

+1 more

1 Article Personal Gym Trainer Nutrition Coach Site HTML Template

How to add the Google Map API in the HTML theme

10 Articles Pet Care | WordPress Theme

Fatal error: Call to undefined function mb_strtolower() in..

"This event has passed" issue on the Events Calendar pages.

Are You Sure You Want To Do This? - when I try to install the theme

+7 more

3 Articles Pet Grooming / Pet Shop / Veterinary Theme

Theme options are lost after the the child theme activation.

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

How to translate the theme using .pot language file.

1 Article PJ HTML

How to add the Google Map API in the HTML theme

10 Articles PJ | Life - Business Coaching WordPress Theme

How to translate "Home" in breadcrumbs

Fatal error: Call to undefined function mb_strtolower() in..

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

+7 more

3 Articles Plan My Day | Wedding / Event Planning Agency

How to translate the theme using .pot language file.

Theme options are lost after the the child theme activation.

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

1 Article Preston | Fruit Company & Organic Farming

How to set up Google Maps without API key

10 Articles ProParty | WordPress Theme

How to enable Visual Composer on custom post types (team, services etc)

How to solve "Fatal error: Allowed memory size of xx bytes exhausted (tried to allocate xx bytes)".

How to activate standard VC shortcodes (Single image)

+7 more

2 Articles Redo Personal Blog, MagazineReview Portal

How to set up Google Maps without API key

How to Manage the Widget Areas

6 Articles ROOM | Interior Design Blog - Furniture Shop

Fatal error: Call to undefined function mb_strtolower() in..

How to translate the theme using .pot language file.

How to Manage Theme Fonts.

+3 more

13 Articles Salon | WordPress Theme

How to change the link for Appointment buttons.

How to edit/translate "All posts" page title.

Are You Sure You Want To Do This? - when I try to install the theme

+10 more

9 Articles Samurai | Karate School and Fitness Center

How to Personalize a Posts Page

How to Manage the Widget Areas

How to Add a New Font

+6 more

1 Article Smart Casa | Home Automation & Technologies

How to set up Google Maps without API key

1 Article SmartSEO | HTML Theme

How to add the Google Map API in the HTML theme

10 Articles SmartSEO | WordPress Theme

Are You Sure You Want To Do This? - when I try to install the theme

How to activate standard VC shortcodes (Single image)

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

+7 more

9 Articles Soccer Club WordPess Theme

Fatal error: Call to undefined function mb_strtolower() in..

How to enable Visual Composer on custom post types (team, services etc)

How to edit/translate "All posts" page title.

+6 more

1 Article Soleng | Solar Energy Company WP Theme

FTP details are requested when installing the theme/plugin.

13 Articles Spiced Blog | WordPress Theme

Blogger Shortcode

How to translate "Home" in breadcrumbs

How to solve "Fatal error: Allowed memory size of xx bytes exhausted (tried to allocate xx bytes)".

+10 more

1 Article Sweet Dessert Sweet Shop Cafe

FTP details are requested when installing the theme/plugin.

1 Article Tantra | Yoga Studio and Fitness Club

FTP details are requested when installing the theme/plugin.

1 Article Tavern | HTML Template

How to add the Google Map API in the HTML theme

10 Articles Tavern | WordPress Theme

Are You Sure You Want To Do This? - when I try to install the theme

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

Fatal error: Call to undefined function mb_strtolower() in..

+7 more

5 Articles Tennis, Sport Club - Events Theme

Theme options are lost after the the child theme activation.

How to enable Visual Composer on custom post types (team, services etc)

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

+2 more

2 Articles The Childrens Clinic

How to set up Google Maps without API key

FTP details are requested when installing the theme/plugin.

9 Articles The Law - Legal Advisers - Attorneys WP Theme

How to set up Wordpress Social login plugin

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

How to translate "Home" in breadcrumbs

+6 more

11 Articles Therapy | WordPress Theme

How to enable Visual Composer on custom post types (team, services etc)

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

Are You Sure You Want To Do This? - when I try to install the theme

+8 more

1 Article Translang | Translation Services & Language Courses

FTP details are requested when installing the theme/plugin.

1 Article Trendion | Personal Lifestyle Blog and Magazine

FTP details are requested when installing the theme/plugin.

1 Article Travesia | Travel Agency WordPress Theme

FTP details are requested when installing the theme/plugin.

11 Articles Welldone - Sports - Fitness Nutrition and Supplements Store

How to add Team member/team group pages and other post types to the menu.

Fatal error: Call to undefined function mb_strtolower() in..

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

+8 more

12 Articles White Rabbit - Kids Toys - Clothing Store

Theme options are lost after the the child theme activation.

How to set up Wordpress Social login plugin

How to edit/translate "All posts" page title.

+9 more

5 Articles Window Cleaning, Air Conditioning and Heating Services

How to Add/Remove Sticky Menu

Blogger Shortcode

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

+2 more

4 Articles Wise Move - Moving and Storage Services

How to Manage the Widget Areas

FTP details are requested when installing the theme/plugin.

Blogger Shortcode

+1 more

1 Article WotaHub | Coworking Space WordPress Theme

FTP details are requested when installing the theme/plugin.