Support Information

We have finally moved to the new Help Desk at https://themerex.net/support/ in 2021.

Could you please submit all the new questions there. This requires you to sign in first.

Thank you for understanding!


Support Policy

Okay
  Print

Fatal error: Call to undefined function mb_strtolower() in..

If you get the following error after activating the theme " Fatal error: Call to undefined function mb_strtolower() in..",

mbstring PHP function is missing in your server configuration. Please contact your hosting provider to enable mbstring PHP function on your server.

In case your hosting provider cannot enable it, please submit a support ticket and provide us with your FTP details: FTP hostname, username and password.