Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


Support Policy

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Language files translation

 In order to translate language files. You should do it in two places: themes/cindy-j/languages cindy-j.pot copy this file and rename it according to your language, for example es_ES.po, then edit this file with poeditor and compile mo file. Upload these files to your language folder again. CV card is built with the help of trx_addons plugin. So you will need to translate language files of this plugin in this way: wp-content \ plugins\ trx_addons  \ languages \ trx_addons.pot file in the same way like cindy-j.pot More information about the using of Poeditor you can find in this article https://axiom.ticksy.com/article/3976/