Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


Support Policy

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Are You Sure You Want To Do This? - when I try to install the theme

If you are installing your theme from the WordPress theme installer, but get a message that says "Are you sure you want to do this?" most likely your web server is configured with PHP settings that are too low to allow the theme ZIP file to upload. Specifically, PHP is configured to a maximum file upload size limit at 8 megabytes or less. The theme ZIP is about 14.5 megabytes in size. Thus, the web server is rejecting the upload. WordPress is giving you a rather ambiguous message in response. This is not a theme fault or bug.

There two ways to solve this problem.

  • You can either get your web host to increase upload_max_filesize 32M.
  • You can upload your theme via an FTP client.

You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo().

Recommended PHP configuration limits are as follows:

  • max_execution_time 600
  • memory_limit 128M
  • post_max_size 32M
  • upload_max_filesize 32M