Support Information

Each of our themes comes with 6 months of premium support, which can be extended at any time.

Support working hours: Monday – Friday: 10.00 – 19.00 CET.

We answer all questions within 12-24 hours, however in some cases a slight delay may occur due to analyzing and fixing the issue.

Please note! In order to submit a support ticket you will need a purchase code. It can be found in your ThemeForest account in the Downloads list.

If you have a pre-purchase question, please select “Pre-sales questions” category.


Support Policy

Okay

Get Professional Customization

If you you want to order customization service, feel free to submit a ticket to Request Paid customization category.

Get our most popular offers with discount:

Theme installation - $39USD

Ready-To-Use Website - $262USD

Must have plugins - $60USD

Online assistance (via skype) - $40USD per hour

For more information, check our OFFERS.

  Article Categories

2 Articles _Presale questions

Google Maps not Working with UberMenu enabled

Bundled Plugins License & Activation Questions

2 Articles 69 Clothing | Brand Store & Fashion Boutique

FTP details are requested when installing the theme/plugin.

How to set up Google Maps without API key

2 Articles A.Williams | Personal Assistant & Administrative Services

FTP details are requested when installing the theme/plugin.

How to set up Google Maps without API key

1 Article Adviser | HTML Themplate

How to add the Google Map API in the HTML theme

12 Articles Adviser | WordPress Theme

How to set up Wordpress Social login plugin

How to edit/translate "All posts" page title.

How to enable Visual Composer on custom post types (team, services etc)

+9 more

1 Article Alhambra Islamic Centre WP Theme + RTL

How to set up Google Maps without API key

1 Article Antverp | Insurance & Financial Advising

How to set up Google Maps without API key

1 Article AppGeeks | Web Studio

How to set up Google Maps without API key

4 Articles Au-Pair, Babysitting Nanny Agency Theme

Theme options are lost after the the child theme activation.

How to set up Google Maps without API key

How to translate the theme using .pot language file.

+1 more

2 Articles Basil Cooking Classes and Workshops

How to Add a Google Font to the theme list.

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

11 Articles Beauty, Hair - Spa Salon | Wordpress Theme

How to translate "Home" in breadcrumbs

Fatal error: Call to undefined function mb_strtolower() in..

How to edit/translate "All posts" page title.

+8 more

1 Article Beauty, Hair Spa Salon | HTML Template

How to add the Google Map API in the HTML theme

2 Articles Best Deals | Property Sales - Rental Site Template

Theme options are lost after the the child theme activation.

How to add the Google Map API in the HTML theme

15 Articles Best Deals | WordPress Theme

How to add Team member/team group pages and other post types to the menu.

How to enable Visual Composer on custom post types (team, services etc)

How to set up Wordpress Social login plugin

+12 more

1 Article Cindy J | HTML

How to add the Google Map API in the HTML theme

12 Articles Cindy J | Personal Creative Portfolio, Blog and CV

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

Theme options are lost after the the child theme activation.

CV Card

+9 more

3 Articles City Hostel - Travel Hotel Booking Theme

How to Add/Remove Sticky Menu

How to Manage the Widget Areas

Blogger Shortcode

11 Articles Daily Observer - Magazine, Review - News Portal

Fatal error: Call to undefined function mb_strtolower() in..

How to enable Visual Composer on custom post types (team, services etc)

How to set up Wordpress Social login plugin

+8 more

4 Articles Custom Made | Jewelry Manufacturer and Store

How to Manage the Widget Areas

How to Add/Remove Sticky Menu

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

+1 more

2 Articles Edema | Wellness & Spa WordPress Theme

How to set up Google Maps without API key

FTP details are requested when installing the theme/plugin.

16 Articles Estate - Property Sales - Rental Theme

Are You Sure You Want To Do This? - when I try to install the theme

How to translate "Home" in breadcrumbs

How to translate Estate theme

+13 more

2 Articles Estate | Property Sales - Rental Site Template

How to add the Google Map API in the HTML theme

FTP details are requested when installing the theme/plugin.

2 Articles Finance - Accounting Tax Help WP Theme

FTP details are requested when installing the theme/plugin.

How to set up Google Maps without API key

14 Articles Food - Drink | WordPress Theme

How to enable Visual Composer on custom post types (team, services etc)

How to translate "Home" in breadcrumbs

Fatal error: Call to undefined function mb_strtolower() in..

+11 more

15 Articles Gardenia | WordPress Theme

Theme options are lost after the the child theme activation.

How to Manage the Widget Areas

Are You Sure You Want To Do This? - when I try to install the theme

+12 more

10 Articles Global Build | WordPress Theme

Are You Sure You Want To Do This? - when I try to install the theme

How to solve "Fatal error: Allowed memory size of xx bytes exhausted (tried to allocate xx bytes)".

Fatal error: Call to undefined function mb_strtolower() in..

+7 more

10 Articles Golf Club - Sports - Events WordPress Theme

How to translate "Home" in breadcrumbs

How to enable Visual Composer on custom post types (team, services etc)

Fatal error: Call to undefined function mb_strtolower() in..

+7 more

1 Article Golf Club | HTML

How to add the Google Map API in the HTML theme

3 Articles Good Wine Wine House, Winery Wine Shop

How to Add/Remove Sticky Menu

How to Manage the Widget Areas

Blogger Shortcode

2 Articles Gravity Interior Design Furniture Store

How to Manage the Widget Areas

How to Add/Remove Sticky Menu

1 Article GYM | HTML Themplate

How to add the Google Map API in the HTML theme

3 Articles GYM | Sports Clothing - Equipment Store

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

How to translate the theme using .pot language file.

Theme options are lost after the the child theme activation.

12 Articles GYM | WordPress Theme

How to add Team member/team group pages and other post types to the menu.

How to set up Wordpress Social login plugin

Are You Sure You Want To Do This? - when I try to install the theme

+9 more

2 Articles Hampton Home Design and House Renovation

How to Add a Google Font to the theme list.

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

1 Article Healthy Living Blog with Online Store

How to set up Google Maps without API key

5 Articles Holistic Center and Wellness and Spa

How to translate the theme using .pot language file.

ThemeREX Services Shortcode

How to Add/Remove Sticky Menu

+2 more

2 Articles HR Advisor | Human Resources - Business Consulting

Theme options are lost after the the child theme activation.

How to translate the theme using .pot language file.

1 Article Jude | Nail Bar & Beauty Salon WordPress Theme

How to set up Google Maps without API key

11 Articles Kids Care | WordPress Theme

How to translate "Home" in breadcrumbs

Fatal error: Call to undefined function mb_strtolower() in..

How to set up Wordpress Social login plugin

+8 more

1 Article KidsCare | HTML Template

How to add the Google Map API in the HTML theme

1 Article Kryptex | Cryptocurrency & Mining WP Theme

How to set up Google Maps without API key

1 Article Laundry City | Dry Cleaning Laundry Service

FTP details are requested when installing the theme/plugin.

2 Articles Let's Play Hockey School Sport Theme

How to Manage the Widget Areas

How to Add/Remove Sticky Menu

3 Articles Little Birdies Multipurpose Children WP Theme

Blogger Shortcode

How to Add/Remove Sticky Menu

How to Manage the Widget Areas

1 Article m2 | Construction Equipments and Building Tools Store

Theme options are lost after the the child theme activation.

3 Articles m2 | HTML Template

How to add Team member/team group pages and other post types to the menu.

How to solve "Fatal error: Allowed memory size of xx bytes exhausted (tried to allocate xx bytes)".

How to add the Google Map API in the HTML theme

10 Articles m2 | WordPress Theme

How to enable Visual Composer on custom post types (team, services etc)

Are You Sure You Want To Do This? - when I try to install the theme

How to activate standard VC shortcodes (Single image)

+7 more

15 Articles Mods | WordPress Theme

How to translate "Home" in breadcrumbs

How to activate standard VC shortcodes (Single image)

Theme options are lost after the the child theme activation.

+12 more

3 Articles Mounthood | Ski - Snowboard School

Theme options are lost after the the child theme activation.

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

How to translate the theme using .pot language file.

2 Articles MyAdmin - Bootstrap Admin Template

How to add the Google Map API in the HTML theme

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

12 Articles New Life - Church - Religion WordPress Theme

Theme options are lost after the the child theme activation.

Fatal error: Call to undefined function mb_strtolower() in..

How to edit/translate "All posts" page title.

+9 more

1 Article Niobe | Gym Trainer & Nutrition Coach WP Theme

How to set up Google Maps without API key

8 Articles Nirvana Yoga Studio and Fitness Club

How to Add a New Font

How to Add a New Font

ThemeREX Services Shortcode

+5 more

10 Articles Online University | WordPress Theme

How to translate "Home" in breadcrumbs

How to edit/translate "All posts" page title.

Fatal error: Call to undefined function mb_strtolower() in..

+7 more

3 Articles Organic Food - Eco Products Site Template

Theme options are lost after the the child theme activation.

How to add the Google Map API in the HTML theme

Fatal error: Call to undefined function mb_strtolower() in..

13 Articles Organic Store - Organic Food - Eco Products Theme

How to change Google map pin location

Theme options are lost after the the child theme activation.

How to translate Organic Store theme.

+10 more

4 Articles Personal Gym Trainer - Nutrition Coach Theme

How to Add a Google Font to the theme list.

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

How to translate the theme using .pot language file.

+1 more

1 Article Personal Gym Trainer Nutrition Coach Site HTML Template

How to add the Google Map API in the HTML theme

10 Articles Pet Care | WordPress Theme

How to solve "Fatal error: Allowed memory size of xx bytes exhausted (tried to allocate xx bytes)".

Theme options are lost after the the child theme activation.

How to activate standard VC shortcodes (Single image)

+7 more

3 Articles Pet Grooming / Pet Shop / Veterinary Theme

Theme options are lost after the the child theme activation.

How to translate the theme using .pot language file.

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

1 Article PJ HTML

How to add the Google Map API in the HTML theme

10 Articles PJ | Life - Business Coaching WordPress Theme

How to enable Visual Composer on custom post types (team, services etc)

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

Are You Sure You Want To Do This? - when I try to install the theme

+7 more

3 Articles Plan My Day | Wedding / Event Planning Agency

How to translate the theme using .pot language file.

Theme options are lost after the the child theme activation.

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

1 Article Preston | Fruit Company & Organic Farming

How to set up Google Maps without API key

10 Articles ProParty | WordPress Theme

Theme options are lost after the the child theme activation.

Are You Sure You Want To Do This? - when I try to install the theme

Fatal error: Call to undefined function mb_strtolower() in..

+7 more

2 Articles Redo Personal Blog, MagazineReview Portal

How to set up Google Maps without API key

How to Manage the Widget Areas

6 Articles ROOM | Interior Design Blog - Furniture Shop

Adding a new social icon

How to manage Hot Spots on post images.

Fatal error: Call to undefined function mb_strtolower() in..

+3 more

13 Articles Salon | WordPress Theme

How to change the logo on the homepage.

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

Theme options are lost after the the child theme activation.

+10 more

9 Articles Samurai | Karate School and Fitness Center

How to translate the theme using .pot language file.

How to Personalize a Posts Page

How to Customize Layouts

+6 more

1 Article Smart Casa | Home Automation & Technologies

How to set up Google Maps without API key

1 Article SmartSEO | HTML Theme

How to add the Google Map API in the HTML theme

10 Articles SmartSEO | WordPress Theme

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

Theme options are lost after the the child theme activation.

How to solve "Fatal error: Allowed memory size of xx bytes exhausted (tried to allocate xx bytes)".

+7 more

9 Articles Soccer Club WordPess Theme

How to translate "Home" in breadcrumbs

How to edit/translate "All posts" page title.

Theme options are lost after the the child theme activation.

+6 more

1 Article Soleng | Solar Energy Company WP Theme

FTP details are requested when installing the theme/plugin.

13 Articles Spiced Blog | WordPress Theme

How to edit/translate "All posts" page title.

How to translate the theme using .pot language file.

Are You Sure You Want To Do This? - when I try to install the theme

+10 more

1 Article Sweet Dessert Sweet Shop Cafe

FTP details are requested when installing the theme/plugin.

1 Article Tantra | Yoga Studio and Fitness Club

FTP details are requested when installing the theme/plugin.

1 Article Tavern | HTML Template

How to add the Google Map API in the HTML theme

10 Articles Tavern | WordPress Theme

Fatal error: Call to undefined function mb_strtolower() in..

How to enable Visual Composer on custom post types (team, services etc)

How to remove style switcher in Tavern Theme

+7 more

5 Articles Tennis, Sport Club - Events Theme

How to translate the theme using .pot language file.

Theme options are lost after the the child theme activation.

How to enable Visual Composer on custom post types (team, services etc)

+2 more

2 Articles The Childrens Clinic

FTP details are requested when installing the theme/plugin.

How to set up Google Maps without API key

9 Articles The Law - Legal Advisers - Attorneys WP Theme

Are You Sure You Want To Do This? - when I try to install the theme

How to activate standard VC shortcodes (Single image)

How to enable Visual Composer on custom post types (team, services etc)

+6 more

11 Articles Therapy | WordPress Theme

Theme options are lost after the the child theme activation.

How to set up Wordpress Social login plugin

Google map error "Oops! Something went wrong. This page didn't load Google Maps correctly.."

+8 more

1 Article Translang | Translation Services & Language Courses

FTP details are requested when installing the theme/plugin.

1 Article Trendion | Personal Lifestyle Blog and Magazine

FTP details are requested when installing the theme/plugin.

1 Article Travesia | Travel Agency WordPress Theme

FTP details are requested when installing the theme/plugin.

11 Articles Welldone - Sports - Fitness Nutrition and Supplements Store

Fatal error: Call to undefined function mb_strtolower() in..

How to translate "Home" in breadcrumbs

How to enable Visual Composer on custom post types (team, services etc)

+8 more

12 Articles White Rabbit - Kids Toys - Clothing Store

How to add Team member/team group pages and other post types to the menu.

How to translate the theme using .pot language file.

How to enable Visual Composer on custom post types (team, services etc)

+9 more

5 Articles Window Cleaning, Air Conditioning and Heating Services

How to Add a Google Font to the theme list.

How to Add/Remove Sticky Menu

How to Manage the Widget Areas

+2 more

4 Articles Wise Move - Moving and Storage Services

FTP details are requested when installing the theme/plugin.

How to Add/Remove Sticky Menu

Blogger Shortcode

+1 more

1 Article WotaHub | Coworking Space WordPress Theme

FTP details are requested when installing the theme/plugin.